EMPLOYEE ENGAGEMENT IN AN ORGANISATION

     CHARACTERISTICS OF EMPLOYEE ENGAGEMENT Organizations can motivate the workforce mostly through introducing appropriate reward and recognition programs and other benefits, Maire and Nick (2002) referred that, compensation systems deliver other objectives such as legal compliance, labor cost control, perceived fairness towards employees and enhancement of employee performance to achieve high level of productivity and customer satisfaction. Bishop (1987) suggested that, pay is directly related with productivity and reward system depending upon the size of an organization, Firm’s reward system plays a critical role in motivating employees to perform creatively. Effective reward and recognition system can be a good motivator, however inappropriate reward and recognition programmes increase de-motivation of the employees (Brun and Dugas, 2008). Employee rewards and recognition system that acknowledge employee Input into the organizational goals and admir...

Employee engagement is a business management concept. Critical links between employee engagement, customer loyalty, business Growth and profitability were identified by the Gallup Corporation in 2004. Businesses are attempting to improve quality and customer service without increasing costs. Therefore, Businesses embrace this concept to achieve more with less. Businesses would lead their fellow competitors when employing engaged work force (Carnahan, 2013). According to Truss et al (2013: 1): ‘The notion that individuals can be “personally” engaged in their work, investing positive emotional and cognitive energy into their role performance, was first proposed by William Kahn (1990) in his seminal article in the Academy of Management Journal ’. Schaufeli (2013: 15) commented: ‘It is not entirely clear when the term “engagement” was first used in relation to work, but generally the Gallup Organization is credited with coining the term, sometime during the 1990s’. Schaufeli ...